Diabetes Victoria: Empowering Members Through Digital Transformation
Diabetes Victoria: Empowering Members Through Digital Transformation
Diabetes Victoria: Empowering Members Through Digital Transformation
Diabetes Victoria: Empowering Members Through Digital Transformation
Diabetes Victoria: Empowering Members Through Digital Transformation
Diabetes Victoria
Diabetes Victoria
Diabetes Victoria
Diabetes Victoria
Diabetes Victoria
Sector
Health / Chronic Illness
Services
Strategy, UX & UI Design, SaaS Development, Salesforce Integration, Retained Support
Sector
Health / Chronic Illness
Services
Strategy, UX & UI Design, SaaS Development, Salesforce Integration, Retained Support
Sector
Health / Chronic Illness
Services
Strategy, UX & UI Design, SaaS Development, Salesforce Integration, Retained Support
Sector
Health / Chronic Illness
Services
Strategy, UX & UI Design, SaaS Development, Salesforce Integration, Retained Support
Sector
Health / Chronic Illness
Services
Strategy, UX & UI Design, SaaS Development, Salesforce Integration, Retained Support
Project overview
Project overview
Project overview
Project overview
Project overview
Diabetes Victoria engaged YSN to lead a full digital transformation, modernising their digital presence and building a platform to better serve members, health professionals, and the wider community.
Our Approach
We worked end-to-end across strategy, user research, content architecture, design, development, and platform integration. Key to the transformation was creating a more accessible, inclusive, and engaging experience — particularly for people living with chronic illness.
Highlights included:
- Salesforce Integration: For seamless membership management and communication.
- Custom WordPress + SaaS Hybrid Platform: Scalable and easy to maintain.
- Accessibility-First Design: Ensuring WCAG 2.1 AA compliance.
- Streamlined Information Architecture: To support a diverse user base (members, professionals, carers, researchers).
- Ongoing Technical Support and Platform Maintenance: As a retained partner.
Impact
The redesigned platform has significantly improved member engagement, access to services, and operational efficiency for the organisation.
Key benefits include:
- Increased online sign-ups and renewals via Salesforce.
- Easier access to programs and resources.
- Enhanced reach through a multilingual front-end and mobile optimisation.
- Lower support burden thanks to intuitive design and backend systems.
Diabetes Victoria engaged YSN to lead a full digital transformation, modernising their digital presence and building a platform to better serve members, health professionals, and the wider community.
Our Approach
We worked end-to-end across strategy, user research, content architecture, design, development, and platform integration. Key to the transformation was creating a more accessible, inclusive, and engaging experience — particularly for people living with chronic illness.
Highlights included:
- Salesforce Integration: For seamless membership management and communication.
- Custom WordPress + SaaS Hybrid Platform: Scalable and easy to maintain.
- Accessibility-First Design: Ensuring WCAG 2.1 AA compliance.
- Streamlined Information Architecture: To support a diverse user base (members, professionals, carers, researchers).
- Ongoing Technical Support and Platform Maintenance: As a retained partner.
Impact
The redesigned platform has significantly improved member engagement, access to services, and operational efficiency for the organisation.
Key benefits include:
- Increased online sign-ups and renewals via Salesforce.
- Easier access to programs and resources.
- Enhanced reach through a multilingual front-end and mobile optimisation.
- Lower support burden thanks to intuitive design and backend systems.
Diabetes Victoria engaged YSN to lead a full digital transformation, modernising their digital presence and building a platform to better serve members, health professionals, and the wider community.
Our Approach
We worked end-to-end across strategy, user research, content architecture, design, development, and platform integration. Key to the transformation was creating a more accessible, inclusive, and engaging experience — particularly for people living with chronic illness.
Highlights included:
- Salesforce Integration: For seamless membership management and communication.
- Custom WordPress + SaaS Hybrid Platform: Scalable and easy to maintain.
- Accessibility-First Design: Ensuring WCAG 2.1 AA compliance.
- Streamlined Information Architecture: To support a diverse user base (members, professionals, carers, researchers).
- Ongoing Technical Support and Platform Maintenance: As a retained partner.
Impact
The redesigned platform has significantly improved member engagement, access to services, and operational efficiency for the organisation.
Key benefits include:
- Increased online sign-ups and renewals via Salesforce.
- Easier access to programs and resources.
- Enhanced reach through a multilingual front-end and mobile optimisation.
- Lower support burden thanks to intuitive design and backend systems.
Diabetes Victoria engaged YSN to lead a full digital transformation, modernising their digital presence and building a platform to better serve members, health professionals, and the wider community.
Our Approach
We worked end-to-end across strategy, user research, content architecture, design, development, and platform integration. Key to the transformation was creating a more accessible, inclusive, and engaging experience — particularly for people living with chronic illness.
Highlights included:
- Salesforce Integration: For seamless membership management and communication.
- Custom WordPress + SaaS Hybrid Platform: Scalable and easy to maintain.
- Accessibility-First Design: Ensuring WCAG 2.1 AA compliance.
Streamlined Information Architecture: To support a diverse user base (members, professionals, carers, researchers). - Ongoing Technical Support and Platform Maintenance: As a retained partner.
Impact
The redesigned platform has significantly improved member engagement, access to services, and operational efficiency for the organisation.
Key benefits include:
- Increased online sign-ups and renewals via Salesforce.
- Easier access to programs and resources.
- Enhanced reach through a multilingual front-end and mobile optimisation.
- Lower support burden thanks to intuitive design and backend systems.
Diabetes Victoria engaged YSN to lead a full digital transformation, modernising their digital presence and building a platform to better serve members, health professionals, and the wider community.
Our Approach
We worked end-to-end across strategy, user research, content architecture, design, development, and platform integration. Key to the transformation was creating a more accessible, inclusive, and engaging experience — particularly for people living with chronic illness.
Highlights included:
- Salesforce Integration: For seamless membership management and communication.
- Custom WordPress + SaaS Hybrid Platform: Scalable and easy to maintain.
- Accessibility-First Design: Ensuring WCAG 2.1 AA compliance.
- Streamlined Information Architecture: To support a diverse user base (members, professionals, carers, researchers).
- Ongoing Technical Support and Platform Maintenance: As a retained partner.
Impact
The redesigned platform has significantly improved member engagement, access to services, and operational efficiency for the organisation.
Key benefits include:
Increased online sign-ups and renewals via Salesforce.
Easier access to programs and resources.
Enhanced reach through a multilingual front-end and mobile optimisation.
Lower support burden thanks to intuitive design and backend systems.
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